Voice Biometrics Revisited
Well, it seems like it has been quit some since I have written a Posting bout Voice Biometrics, so here we go . . . .
A major Mobile Telecommunications Company in Turkey known as "Vodafone Turkey" has just recently implemented Voice Biometrics into its Business Infrastructure. The Voice Biometric Solution is called "VocalPassowrd", developed by a Biometrics/Security Vendor known as "Persay, Ltd.".
Here are some of the details: "Vodafone Turkey, the leading mobile communications provider delivering the most comprehensive and innovative mobile services to residential and business customers in Turkey, recently rolled out its Voice Identification Service powered by PerSay VocalPassword™ — making a spoken pass phrase a universal identifier for customer support. PerSay VocalPassword is a biometric speaker verification system that verifies a speaker during an interaction with an IVR or a voice application. The system was successfully integrated with Vodafone’s Voice Portal Platform, enabling secure self service applications such as GSM PUK (Personal Unlocking Key) reset." (SOURCE: http://www.findbiometrics.com/press-release/5982).
Final Thoughts On Today’s Posting
Although Voice Biometrics is deployed globally, this is a significant turn of events in the Biometrics World, Vodafone is the first, good sized Telecommunications Company in Turkey to implement Voice Biometrics.
When compared to the other Biometric Technologies available, such as Hand Geometry and Fingerprint Recognition, Voice Biometrics does possess some key advantages, such as:
1) Voice Recognition can fit into almost any existing Security Infrastructure quite easily;
2) Voice Recognition can greatly reduce the amount of time Call Centers spend upon Verifying customers as they call in. For example, "Contact centers around the world spend as much as 12% of the call duration, on average, with a representative, confirming customer identity." (SOURCE: http://www.findbiometrics.com/press-release/5982).
3) With Voice Biometrics, the need to remember multiple Usernames and Passwords is virtually eliminated;
4) Voice Recognition is very easy to deploy and implement;
5) Voice Recognition can fit into just about any type or kind of Security Application, unlike some of the other Biometric Technologies
6) With Voice Recognition, the Verification and Enrollment Templates are not created from biological samples, but rather, statistical profiles are created. Thus, there are hardly any Privacy Rights associated with Voice Recognition.
Voice Recognition also has a tremendous future within the Financial Industry. For example, rather than by placing trades manually over the phone, the potential exists that trades could take place automatically and easily via Voice Recognition.
To view a published article I have written on Voice Biometrics, click here:
http://www.biometricnews.net/articles/Biometrics_Article_Voice_Recognition.pdf
Source for this Posting: http://www.findbiometrics.com/press-release/5982
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